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Revenue Management
Reach Consumers and Patients to Grow Awareness
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Appointment Management
TCG Appointment Management provides your patients with a friendly, efficient scheduling service, and delivers physician office staff the support they need. Expert multilingual scheduling advisors are kept current with ongoing training to strengthen their healthcare knowledge and customer service skills. Our rigorous quality assurance programs work to make every call a positive experience for your patients.
Key Benefits
• Improve your ability to capture patient appointments across points of care
• Extend scheduling hours to capture additional appointments and cancellations
• Provide reminders to reduce no-shows for scheduled appointments
• Improve overall patient and physician satisfaction
• Better support test and treatment coordination with multiple providers
• Extend scheduling hours to capture additional appointments and cancellations
• Provide reminders to reduce no-shows for scheduled appointments
• Improve overall patient and physician satisfaction
• Better support test and treatment coordination with multiple providers
Patient Advocacy
The Chappelle Group helps patients find coverage options and other financial assistance to help cover the rising cost of healthcare. Our expertly-trained patient advocates work on-site in your hospital to identify and match eligible patients with federal, state and other third-party coverage, including options under the Affordable Care Act.
Key Benefits
• Improve patient satisfaction
• Successfully match patients with coverage options and community assistance programs
• Provide on-site screening resources to identify patients eligible for coverage
• Secure reimbursement for uncompensated care
• Increase point-of-service payments
• Reduce bad debt
• Demonstrate community commitment & benefit through charity care assistance
• Successfully match patients with coverage options and community assistance programs
• Provide on-site screening resources to identify patients eligible for coverage
• Secure reimbursement for uncompensated care
• Increase point-of-service payments
• Reduce bad debt
• Demonstrate community commitment & benefit through charity care assistance
Denials & Appeals Management
TCG customizes each engagement to focus on a short-term conversion, or clean-up project, or choose to integrate with our world-class Revenue Performance platform, Viu, for a more long-term solution. With our skilled onsite and offsite resources, A/R Management consistently achieves resolution rates of greater than 95 percent of assigned inventory.
Key Benefits
• Keep clinical resources focused on patient care
• Reduce your administrative and clinical denial backlog
• Apply best practices that will reduce denial rates over the long term
• Support your compliance activities
• Mitigate the effect of regulatory changes on your reimbursement
• Reduce your administrative and clinical denial backlog
• Apply best practices that will reduce denial rates over the long term
• Support your compliance activities
• Mitigate the effect of regulatory changes on your reimbursement
A/R Management
A/R Management resolves A/R through high-impact services that help you bring in the revenue you’ve earned. Customize your engagement to focus on a short-term conversion, or clean-up project, or choose to integrate with our world-class Revenue Performance platform for a more long-term solution. With our skilled onsite and offsite resources and a process-driven approach, A/R Management consistently achieves resolution rates of greater than 95 percent of assigned inventory. We’ll help reduce your A/R backlog and identify processes, as well as policy and system changes that can improve your long-term financial performance.
Key Benefits
• Recover uncollected revenue and reduce future denials
• Improve cash flow to support your bond rating
• Secure financing or maintain current operations
• Supplement your staff for a one-time clean-up project
• System conversion or longer-term safety net initiative
• Improve yield and reduce aging accounts receivable
• Lower the cost to collect and improve patient satisfaction
• Improve cash flow to support your bond rating
• Secure financing or maintain current operations
• Supplement your staff for a one-time clean-up project
• System conversion or longer-term safety net initiative
• Improve yield and reduce aging accounts receivable
• Lower the cost to collect and improve patient satisfaction
Revenue Cycle Outsourcing for Providers
Revenue Cycle Outsourcing for Providers secures short-term, sustainable financial improvements while providing the adaptability, scalability and proven processes to help prepare your organization for value-based reimbursement. We assume operational responsibility for your full revenue cycle using a shared-services model engineered to give you access to premier technology without the burdens of investment and maintenance. We also deploy thousands of revenue cycle experts across the nation. This team of experts combines more than 30 years in revenue cycle management with two decades supporting accountable care business processes to help your organization succeed in the transition from fee-for-service to fee-for-value.
Key Benefits
• Reduce accounts receivable and resolve first-pass denials
• Enhance the patient experience
• Increase your collections and decrease bad debt write-offs
• Improve net revenue and contain costs
• Enhance the patient experience
• Increase your collections and decrease bad debt write-offs
• Improve net revenue and contain costs