Consumer Experience

Consumer Experience

We can help improve financial performance and support new payment models, as well as help you better manage care across the continuum and promote patient engagement and wellness to reduce readmissions.

Consumer Experience

Capture market share and drive better experiences with consumers, patients, physicians and your community.

Direct-to-Consumer Response provides your marketing and communications teams with the people, processes and technologies to attract, engage, and retain consumers and understand the drivers of market share growth. We monitor responses from digital campaigns, mobile communications, and email communications and provide customized activity and revenue analytics so you can make informed decisions. Conifer Health also provides on-site fulfillment for event registration, direct marketing and communications. We maintain your patient information that may be combined with external data from CRM sources or patient discharge data, creating a robust database that assists you with strategic outreach planning. More than 50 customizable data points can be used to cross-market services to consumers responding to new outreach campaigns, as well as identify patient follow-up opportunities.

Appointment Management

The Chappelle Group

Patients and physicians have high expectations when it comes to service and scheduling an appointment is no exception. Long hold times and cumbersome processes can and do frustrate the people you need to satisfy most. Conifer Appointment Management provides your patients with a friendly, efficient scheduling service, and delivers physician office staff the support they need. Expert multilingual scheduling advisors are kept current with ongoing training to strengthen their healthcare knowledge and customer service skills. Our rigorous quality assurance programs work to make every call a positive experience for your patients.

Referral Management

The Chappelle Group

Referral Management helps health systems build and maintain key relationships with consumers, patients and physicians to drive satisfaction, awareness, and profitable growth. Our services assist with meaningful use criteria by providing complete and accurate health information, greater access to provider information and the sense of empowerment for individuals to take a more active role in their healthcare. Our solutions are designed to make sure the right patient is connected with the right physician, with the goal of increasing engagement and satisfaction. Our combination of expert physician referral advisors, customized provider profiles, and our online physician finder provides 24/7 web access to physician information, photos, links to practice websites and mapping technology, while maintaining hospital-defined and objective rotation practices.

Patient Advocacy

The Chappelle Group

Outreach Management

The Chappelle Group
  Promote wellness and preventive medicine through physician network offerings
  Better monitor patient support and improve post-discharge care efforts
  Capture valuable referral and payment data
  Apply resources to improve outcomes and reduce readmissions
  Increase patient satisfaction
  Drive meaningful use adoption

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