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Consumer Experience

Consumer Experience

Capture market share and drive better experiences with consumers: patients, physicians and your community.

Scheduling

Appointment Management

The Chappelle Group

Patients and physicians have high expectations when it comes to service and scheduling an appointment is no exception. Long hold times and cumbersome processes can and do frustrate the people you need to satisfy most. Appointment Management provides your patients with a friendly, efficient scheduling service, and delivers physician office staff the support they need. Expert multilingual scheduling advisors are kept current with ongoing training to strengthen their healthcare knowledge and customer service skills. Our rigorous quality assurance programs work to make every call a positive experience for your patients.

Key Benefits

The Chappelle Group
• Improve your ability to capture patient appointments across points of care
• Extend scheduling hours to capture additional appointments and cancellations
• Provide reminders to reduce no-shows for scheduled appointments
• Improve overall patient and physician satisfaction
• Better support test and treatment coordination with multiple providers

Physician Referrals

Referral Management

The Chappelle Group

Referral Management helps health systems build and maintain key relationships with consumers, patients and physicians to drive satisfaction, awareness, and profitable growth. Our services assist with meaningful use criteria by providing complete and accurate health information, greater access to provider information and the sense of empowerment for individuals to take a more active role in their healthcare. Our solutions are designed to make sure the right patient is connected with the right physician, with the goal of increasing engagement and satisfaction. Our combination of expert physician referral advisors, customized provider profiles, and our online physician finder provides 24/7 web access to physician information, photos, links to practice websites and mapping technology, while maintaining hospital-defined and objective rotation practices.

Key Benefits

The Chappelle Group
• Help patients find and locate care options within your network
• Build and maintain relationships and satisfaction with patients and physicians
• Support compliance with state and federal regulations via objective referral rotations

Eligibility & Enrollment

Patient Advocacy

The Chappelle Group

Even after they have gone home, patients can reach our Patient Advocacy Support center to assist in completing enrollments and address additional concerns. In return, you are able to get in front of potential accounts receivable risks while increasing patient satisfaction and being an advocate for your patients.

Key Benefits

The Chappelle Group
• Improve patient satisfaction
• Successfully match patients with coverage options and community assistance programs
• Provide on-site screening resources to identify patients eligible for coverage
• Secure reimbursement for uncompensated care
• Increase point-of-service payments
• Reduce bad debt
• Demonstrate community commitment & benefit through charity care assistance

Outreach & Engagement

Outreach Management

The Chappelle Group

Avoiding preventable hospital readmissions takes a team approach. Conifer Outreach Management is a turnkey solution with proven staff and systems that work closely with you to set the parameters for follow-up calls to drive engagement. We support your discharge process by continuing communication with the patient, so that necessary interventions can happen sooner. Our trained advisors are experts in reaching patients, coordinating needed care with community doctors, communicating and reinforcing discharge care instructions, and providing additional resources-all with a warm, friendly approach that builds confidence and loyalty. The calls are a powerful source of data for immediate action with specific patients and long-range strategies to improve outcomes.

Key Benefits

The Chappelle Group
• Promote wellness and preventive medicine through physician network offerings
• Better monitor patient support and improve post-discharge care efforts
• Capture valuable referral and payment data
• Apply resources to improve outcomes and reduce readmissions
• Increase patient satisfaction
• Drive meaningful use adoption

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